Durban: Retail Sales Manager

April 25, 2026 Jobs in Durban

Job Description

About the Role

We are seeking an experienced Retail Sales Manager to lead our retail store operations in Durban. The ideal candidate will have a strong background in retail management, industrial hardware, and problem-solving skills. As a strategic thinker, you will be responsible for driving sales growth, improving efficiency, and delivering exceptional customer service.

Key Responsibilities

Supervise and coordinate day-to-day retail store operations
Manage, motivate, and lead a team to increase sales and improve efficiency
Conduct daily sales meetings and attend security and health & safety meetings
Open and close the retail store
Monitor sales performance and ensure daily targets are achieved
Manage stock levels and make key decisions regarding inventory control
Track inventory, place merchandise orders, and inspect product displays
Sign off cash drawer reconciliations and receipts
Analyse sales figures, trends, and forecast future sales
Use information systems to record sales data and support planning initiatives
Ensure promotions are executed accurately and in line with company standards
Deliver exceptional customer service and resolve customer complaints effectively
Recruit, train, manage, and conduct performance reviews for staff
Handle staffing matters including scheduling and assigning duties
Ensure quality standards, health and safety regulations, and security procedures are met
Promote the business through local marketing initiatives, special promotions, events, and advertising
Monitor competitor activity and market trends
Identify and implement initiatives to improve business performance
Maintain strong communication with colleagues regarding performance, initiatives, and operational matters

Requirements

45 years of Retail Sales experience
23 years of Retail Management experience
Syspro experience essential
Experience in Industrial Hardware, Steel or Fluid Control industries essential
Strong leadership and team management skills
Strategic thinker with strong problem-solving ability
Able to work in a fast-paced, pressurised environment
Computer literate

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Qualifications

Formal education/certifications (if applicable)

Salary & Benefits

Market Related

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Retail / wholesale Jobs in eThekwini

The retail and wholesale sector in eThekwini is an essential part of the city’s economy, with many multinationals operating in the area. Typically, job seekers in this field can expect to find opportunities across a range of industries, including retail, manufacturing, and logistics. Generally, these roles involve working in warehouses, stores, or distribution centers, interacting with customers and managing inventory.

Salary expectations for retail and wholesale positions vary widely depending on factors such as experience, company size, and industry sector. While it is difficult to provide exact figures, broad salary ranges can be estimated. Typically, entry-level positions may offer salaries within the R20 000 – R30 000 range per annum, while more senior roles can command salaries between R40 000 – R80 000 or more per annum, depending on the specific requirements of the position and the individual’s level of experience.

Common skills required for retail and wholesale roles include excellent communication and customer service skills, as well as the ability to work in a fast-paced environment. Other essential skills include inventory management, basic math skills, and a willingness to learn new technologies. In some cases, proficiency in English, Afrikaans, or other languages may be beneficial for roles working with international customers.

Industries that commonly employ retail and wholesale staff include the financial services sector, technology industry, manufacturing sector, and logistics providers. These sectors often require employees who are able to work independently, manage multiple tasks, and maintain high levels of customer satisfaction.

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For those interested in advancing their careers in retail and wholesale, there are many opportunities for development and progression. Typically, experienced staff can move into supervisory or management roles, where they can oversee teams and implement new strategies. With further experience and training, individuals may also be able to transition into specialized fields such as logistics or supply chain management.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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