Johannesburg: Business Intelligence, Analysis & Systems Manager posted by SA Metal

April 25, 2026 Jobs in Central Johannesburg

SA Metal

Gauteng

Manufacturing Production

Job Description

About the Role

SA Metal is seeking a dynamic Business Intelligence, Analysis & Systems Manager to lead our team of Business Analysts. This strategic role will bridge the gap between business needs and technology solutions, ensuring the successful candidate can manage system enhancements from scoping and design through deployment and maintain ongoing stability via dedicated application support.

Key Responsibilities

Lead, mentor, and manage the performance and professional development of the Business Intelligence team.
Allocate BI and BA resources effectively across projects and support activities, ensuring optimal workload distribution.
Foster a collaborative environment that encourages knowledge sharing and high performance.
Set clear objectives, conduct regular performance reviews, and provide constructive feedback to team members.

Establish and oversee a Tier 2 support desk managed by the BI team for business-critical applications and systems.
Ensure timely triage, prioritization, and resolution of incoming support tickets, bugs, and data-related queries.
Analyse support trends to identify root causes, recommending permanent solutions such as system enhancements, bug fixes, or improved user training.
Act as a key escalation point for complex or high-priority issues, coordinating with technical teams to ensure swift resolution.
Manage communication with business users regarding ticket status, resolution timelines, and system outages.

Oversee the scoping of operational system changes, working closely with business stakeholders to define clear requirements, deliverables, and success criteria.
Lead the creation of intuitive and user-centric UI/UX designs and wireframes for new features and systems.
Develop and manage comprehensive testing strategies, including User Acceptance Testing (UAT), to ensure solutions are robust and meet business requirements.
Plan and execute seamless system deployments and deliver effective user training programs.

Develop and lead strategic initiatives by identifying opportunities for significant process optimisation, system innovation, or competitive advantage.
Construct and present compelling business cases to senior leadership, including cost-benefit analysis, ROI projections, and feasibility studies.
Execute and manage strategic projects from inception to completion, ensuring they are delivered on time, within scope, and on budget.
Define Key Performance Indicators (KPIs) to measure and report on the business impact and success of strategic initiatives.

Act as a key resource for business departments, assisting with reporting needs, dashboard creation, and data analysis.
Support and contribute to the company’s Master Data Management (MDM) strategy, ensuring the accuracy, consistency, and integrity of core business data.
Assist business with complex excel analysis.

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Requirements

Education: Bachelor’s degree in Information Systems / Computer Science / Information Technology Management. A relevant postgraduate qualification is advantageous.
Minimum of 8 years of experience in a business analysis, systems analysis, or related role.
At least 3-5 years of proven experience in a leadership position, directly managing a team of analysts or technical professionals.
Demonstrable experience managing the full project lifecycle for software or system implementations.
Hands-on experience with business intelligence and reporting tools (e.g. SSRS, Power BI)
Solid understanding and practical experience with Master Data Management (MDM) principles.
Strong troubleshooting skills and root-cause analysis ability.
Strong analytical skills with the ability to independently collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

Qualifications

Relevant postgraduate qualification is advantageous.

Salary & Benefits

Salary details not specified in original job description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Manufacturing Production Jobs in Gauteng

Manufacturing production positions are a vital part of the Gauteng economy, typically found in various industries such as financial services, technology, and manufacturing sectors. Generally, this field is characterized by a need for highly skilled and organized individuals who can manage production lines, supervise teams, and ensure efficiency. Typically, employees in these roles work in controlled environments with varying levels of manual labor and technical requirements.

Typically, salaries for Manufacturing Production positions in Gauteng range from R400 000 to R800 000 per annum, depending on experience, company size, industry sector, and individual qualifications. Commonly, senior production managers can earn higher salaries, but this is highly dependent on specific circumstances, such as those related to the employee’s level of expertise, years of service, and performance evaluations.

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Common skills for Manufacturing Production roles include technical knowledge of manufacturing processes, leadership and communication abilities, problem-solving skills, and experience with inventory management systems. Typically, candidates in these positions possess a strong understanding of production planning, quality control, and supply chain management. Additionally, proficiency in languages such as Afrikaans, English, or isiZulu can be beneficial for communication with local suppliers and colleagues.

In Gauteng, Manufacturing Production roles are often found in the technology industry, which requires highly skilled workers to manage complex manufacturing processes and meet tight production deadlines. Financial services companies may also employ production staff to oversee the manufacture of securities, currency, and other financial instruments. Furthermore, the manufacturing sector itself frequently employs individuals with technical knowledge of production lines and machinery.

For those seeking a career in Manufacturing Production, there are opportunities for advancement and development. Typically, employees can progress from production line workers to team supervisors or department managers after gaining relevant experience and developing necessary skills. Higher-level roles may involve managing multiple production lines, implementing quality control processes, or taking on strategic planning responsibilities within the company.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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