Job Description
About the Role
Meridian Wine Distribution is seeking a DTC Assistant to join our team based in Brackenfell, Cape Town. The role supports the DTC Warehouse Logistics Manager and focuses on maintaining high service standards while ensuring excellent customer satisfaction through efficient coordination and communication.
Key Responsibilities
- Ensure proactive communication with customers/client is ongoing until query resolution.
- Ensure availability to all customers/client both telephonically and electronically in accordance with KPI.
- Maintain effective communication with relevant internal departments or contacts to ensure efficient resolve of issues and queries.
- Address all customer queries received via all channels, effectively and timeously in accordance with KPI.
- Obtain and evaluate relevant information from customers regarding queries and assess needs to achieve satisfaction.
- Provide solutions that are accurate, valid, and complete.
- Queries are addressed timeously, and follow-up is done to ensure resolution.
- Maintain accurate records of customer queries, ticketed correctly for easy accessibility.
- Continuously monitor orders placed for non-integrated clients and notify the client/farm of order processing and fulfilment.
- Continuously monitor orders placed for out-of-stock items and notify the DTC Warehouse Logistics Manager of no-supply.
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs.
Requirements
- Grade 12
- 1-year Customer Service experience
Qualifications
- None mentioned
Salary & Benefits
- Not mentioned
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Transport / logistics / warehouse Jobs in Cape Town City Centre
The transport and logistics industry is a vital sector in Cape Town City Centre, providing essential services to ensure the movement of goods and supplies across the region. Generally, job seekers in this field can expect to find opportunities in a variety of roles, from warehouse management to fleet operations, and transportation coordination.
Typically, salaries for roles in transport and logistics vary widely depending on factors such as level of experience, company size, and industry sector. Broadly speaking, entry-level positions may range from R300 000 to R500 000 per annum, while senior roles can earn upwards of R800 000 to over R1 million per year. However, it is essential to note that these are general estimates, and actual salaries may differ significantly depending on individual circumstances.
Common skills required for transport and logistics roles in Cape Town City Centre include proficiency in Microsoft Office applications, experience with warehouse management software, excellent communication and problem-solving skills, and a valid driver’s license (for those in driving-related positions). Other useful skills to possess may include data analysis and interpretation, supply chain management knowledge, and experience with transportation management systems.
The industry sector is diverse, but common employers of transport and logistics professionals include financial services companies, technology firms, manufacturing businesses, and e-commerce platforms. In Cape Town City Centre, job seekers can find opportunities in these sectors as well as others such as retail, construction, and government agencies.
Career progression paths for those in transport and logistics roles may involve moving into senior management positions, such as operations manager or logistics coordinator, or transitioning into related fields like supply chain management or transportation planning. Others may choose to start their own businesses or pursue further education and training to expand their skillset.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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