Cape Town: Executive Housekeeper posted by Kendrick Recruitment

About the Role

Kendrick Recruitment is seeking an experienced and highly skilled Executive Housekeeper to lead the housekeeping operations at a luxury hotel in Cape Town. This role is ideal for a professional with strong leadership skills, operational knowledge, and a commitment to delivering exceptional guest experiences.

Key Responsibilities

• Maintain exceptional cleanliness and presentation standards
• Achieve and sustain guest satisfaction scores of 90%+ for cleanliness
• Deliver personalized, detail-oriented service that reflects hotel standards
• Ensure 100% room readiness in line with check-in times
• Maintain efficient room turnaround without compromising quality
• Coordinate closely with Front Office and Maintenance to prioritise arrivals, departures, and special requests
• Implement and monitor daily cleaning schedules and task allocations
• Lead, train, and motivate the housekeeping team to deliver consistent standards
• Conduct regular training, including SOP adherence and service excellence
• Manage staff rosters to ensure optimal coverage
• Complete performance reviews and address issues promptly and professionally
• Conduct daily room inspections and regular public area inspections
• Ensure compliance with health, safety, and hygiene regulations
• Maintain up-to-date SOPs, checklists, and brand standards
• Drive continuous improvement through audits and corrective action plans
• Manage linen, amenities, cleaning supplies, and equipment efficiently
• Maintain stock levels to avoid shortages while minimizing wastage
• Control housekeeping expenses in line with the approved departmental budget
• Oversee laundry operations and linen lifecycle management
• Identify and report maintenance issues promptly to reduce room downtime
• Conduct regular room and asset condition checks
• Ensure guest rooms and public areas are kept in excellent repair and presentation
• Protect hotel assets through correct usage and staff training
• Implement environmentally responsible cleaning practices
• Monitor water, chemical, and energy usage to support sustainability goals
• Promote linen and towel reuse programs where applicable
• Maintain accurate housekeeping records, logs, and reports
• Communicate effectively with management and other departments
• Prepare weekly and monthly housekeeping reports as required
• Support management with forecasts, budgeting input, and planning

Requirements

Computer literacy

Three-year degree or diploma in Hotel Management or similar (beneficial)

Minimum 23 years experience, including 810 years in a similar role in a five-star property

OPERA Cloud experience

Strong operational and technical knowledge

Salary & Benefits

R35,000 – R37,000 per month (DOE)