Job Description
As the Scheduler / Technician Scheduling Specialist, you will play a key role in coordinating technician deployments and daily schedules to ensure efficient service delivery and customer satisfaction.
The ideal candidate should have excellent organizational skills, strong attention to detail, and the ability to work effectively in a fast-paced environment.
Requirements:
- Grade 12 / High School Diploma
- Valid Driver’s License
- Previous experience in scheduling, dispatching, or coordination roles
- Strong organizational and administrative skills
- Excellent communication and interpersonal skills
- Ability to multitask and work under pressure
- Computer literate and proficient with scheduling systems/software
- Strong problem-solving abilities and adaptability
Advantageous
- Experience within the telematics, fleet management, tracking, or technical services industry
- Understanding of technician job requirements and field operations
Personal Attributes
- Detail-oriented
- Reliable and dependable
- Professional communication skills
- Strong time management
- Team player with a proactive attitude
Responsibilities:
- Schedule and coordinate technicians’ daily jobs based on location, availability, skill set, and service requirements.
- Coordinate with dispatchers and technicians regarding job details, changes, and special instructions.
- Manage incoming service requests and prioritize tasks according to urgency and service level agreements.
- Optimize routes and scheduling to reduce travel time, fuel usage, and operational costs.
- Maintain clear communication with technicians, clients, and internal departments.
- Update and maintain accurate scheduling records, job statuses, and completion reports.
- Handle scheduling conflicts, emergencies, and last-minute changes efficiently.
- Monitor service delivery timelines and customer satisfaction.
- Generate reports on technician productivity, service completion, and operational KPIs.
- Identify opportunities to improve scheduling processes and operational efficiency.
Please note only shortlisted candidates will be contacted. If you have not heard from us in 2 weeks, please consider your application unsuccessful.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Client Services/Sales Support Jobs in Gauteng
In Gauteng, South Africa, the client services and sales support sector is a common field with a steady demand for professionals who can provide exceptional customer service and administrative support to businesses. Typically, this industry is characterized by a mix of freelance and in-house roles, with many opportunities available across various sectors.
Salary ranges for client services and sales support positions in Gauteng are generally broad, depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may start within the range of R400 000 to R600 000 per annum, although this can vary widely. More experienced professionals can expect salaries ranging from R800 000 to R1,200 000 per annum or more. However, it is essential to note that these figures are only general guidelines and may not reflect actual salaries for specific companies or roles.
Common skills required for client services and sales support roles include excellent communication and interpersonal skills, the ability to work independently and as part of a team, proficiency in Microsoft Office applications, strong organisational and time management skills, and often, knowledge of CRM software and other industry-specific tools. Typically, candidates with experience in customer-facing roles or administrative positions tend to be well-suited for these types of jobs.
Many industries commonly employ client services and sales support staff, including financial services sector, technology industry, manufacturing sector, and more. These professionals may provide support to sales teams, manage customer relationships, and assist with administrative tasks such as data entry and record-keeping.
In terms of career development, client services and sales support roles can serve as a stepping stone for those looking to transition into more senior positions or pursue related careers in human resources, marketing, or business development. Typically, professionals who excel in these roles may be considered for promotions or transfer opportunities within their current organisation.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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