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Durban: IMS 1st-line Support and Tester posted by Indian Ocean Export Company

Job Description

About the Role

The IMS 1st-line Support and Tester role provides first-line technical support, participates in software testing and documentation, and contributes to the ongoing development and maintenance of the organisation’s Information Management Systems (IMS). This includes MyGateway, Syspro-integrated systems, Qlik, Power BI, PowerPivot, Power Automate workflows, SharePoint solutions, and PDF-based digital forms. The role bridges user support, software testing, and light development activities ensuring that changes, enhancements, and user requests are handled efficiently, tested thoroughly, and documented consistently.

Key Responsibilities

  • Serve as the first point of contact for IMS-related queries, troubleshooting user issues and logging them accurately.
  • Manage and triage support tickets (e.g., Spiceworks, Trello), ensuring timely resolution and escalation where required.
  • Perform basic configuration, data corrections, software, and system updates under supervision.
  • Identify recurring issues and feed insights into MyGateway, QA and BI teams for process or system improvements.
  • Maintain a customer-focused, service-oriented mindset in all interactions.

Requirements

  • National Diploma or Degree in Information Systems, Computer Science, Industrial Engineering, or equivalent experience.
  • 13 years experience in application support, testing, or related IT function.
  • Basic knowledge of SQL and relational databases.
  • Familiarity with Microsoft 365 tools Power Automate, SharePoint, Excel, and Teams.
  • Understanding of software testing principles and bug tracking workflows.
  • Strong analytical and troubleshooting skills.
  • Excellent written and verbal communication skills.
  • High attention to detail and documentation accuracy.
  • Proactive learner with a growth mindset and willingness to experiment with new technologies.

Qualifications

No formal qualifications are mentioned in the original job description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Clearing and Forwarding Jobs in Kwazulu-Natal

In Kwazulu-Natal, the clearing and forwarding industry is generally considered a vital part of South Africa’s logistics sector, with various companies operating across different regions. Typically, this field offers job opportunities for those who enjoy working with cargo, transportation, and supply chain management. As the global economy continues to evolve, the demand for skilled professionals in clearing and forwarding is likely to remain strong.

In terms of salary expectations, it’s common for roles in this industry to offer competitive compensation packages that vary widely depending on factors such as experience, company size, and industry sector. Generally, salaries can range from R500 000 to over R1 million per annum, with bonuses and benefits often added to the total remuneration package. However, please note that actual salaries may differ significantly, and it’s essential to research specific companies and job openings for more accurate information.

Common skills required for clearing and forwarding roles include proficiency in IT systems such as transportation management software, strong communication and problem-solving abilities, and a basic understanding of logistics and supply chain principles. Typically, candidates with experience in warehouse management, shipping, or customs clearance may be well-suited for these types of positions. Additionally, knowledge of local regulations and compliance requirements is essential.

Industry sectors that commonly employ clearing and forwarding professionals include the financial services sector, technology industry, manufacturing sector, and import/export businesses. The manufacturing sector, in particular, often requires specialized logistics expertise to manage the movement of raw materials and finished goods.

Career progression for those in clearing and forwarding roles can vary depending on individual performance and experience. Typically, opportunities exist for advancement to senior positions such as operations manager or department head, or for specialized roles like customs broker or supply chain coordinator. Many companies also provide training and development programs to help employees enhance their skills and advance within the organization.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in Durban, Jobs in Durban Area, Jobs in KwaZulu-Natal, Jobs in South Africa

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