Job Description
About the Role
As a Butler at Wild Dreams Hospitality, you will be the personal touchpoint for guests throughout their entire stay, delivering highly personalised, anticipatory service that creates truly memorable safari experiences.
Key Responsibilities
- Welcome, greet, and acknowledge guests using appropriate forms of address and the correct levels of discretion
- Escort guests to their accommodation and conduct a full orientation of their room and all available facilities
- Complete detailed pre-arrival inspections of all rooms, amenities, and facilities ahead of guest check-in
- Provide dedicated, personalised service to an allocated group of guests for the full duration of their stay
- Anticipate and respond promptly to all guest requests, liaising with the relevant departments to ensure efficient delivery
- Request drink preferences prior to game drives and communicate these to the ranger team accordingly
- Coordinate unique dining experiences and special celebrations within the lodge grounds in collaboration with the Lodge Manager
- Communicate all guest allergies, dietary preferences, likes, and dislikes to the relevant departments
- Maintain and update accurate records of guest preferences while upholding strict privacy standards
- Check in with guests regularly to ensure complete satisfaction with food, beverage, and all other services
- Bid farewell to departing guests with the same warmth and professionalism extended throughout their stay
- Actively contribute to continuous improvement initiatives and uphold the highest quality standards at all times
Requirements
- Grade 12 essential
- Minimum 2 years’ experience in a 5-star property in a similar role, with a food & beverage and/or housekeeping background
- Exceptional communication skills in English, both verbal and written
- Well-presented, polished, and professional with a warm and gracious demeanour
- Strong ability to anticipate guest needs and respond with a sense of urgency and dedication
- Ability to engage naturally and confidently with guests in formal and informal conversation
- Proficient in POS systems
- Strong cross-departmental collaboration and teamwork skills
- Committed to delivering exceptional, personalised service at all times
- Discreet, trustworthy, and respectful of guest privacy at all times
Salary & Benefits
- Salary: R8,000 per month
- Live-in position
- 4 days on / 3 days off work cycle
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Tourism/Hospitality Jobs in Eastern Cape
In the Eastern Cape, tourism and hospitality are significant contributors to the region’s economy, attracting visitors from both local and international destinations. This sector typically employs a diverse range of professionals, including skilled and unskilled staff, in various roles such as customer service, management, and operational support. As the industry continues to grow, job opportunities for career seekers with relevant experience and skills are becoming increasingly available.
Typically, salaries for tourism and hospitality jobs in Eastern Cape can vary widely depending on factors such as level of experience, company size, and industry sector. Generally, entry-level positions may fall within a salary range of R20 000 to R30 000 per annum, while more senior roles or those in larger organizations can command salaries ranging from R50 000 to R100 000 or more per annum. However, it is essential to note that these are broad estimates and actual salaries may differ significantly based on individual circumstances.
Common skills required for tourism and hospitality jobs include excellent communication and interpersonal skills, the ability to work well under pressure, and a strong focus on customer service. Other essential skills include basic computer literacy, problem-solving abilities, and the capacity to adapt to changing situations. In some roles, proficiency in local languages such as isiXhosa or English may be beneficial. Additionally, experience in the hospitality industry is often preferred for more senior positions.
Industry sectors commonly employing tourism and hospitality professionals include financial services sector, technology industry, manufacturing sector, and small business enterprises. These organizations often require staff with diverse skill sets to manage their operations effectively.
For career seekers looking to advance within this field, opportunities exist for professional development and growth. Typically, individuals can expect to progress through roles such as front-of-house staff, department heads, or even general managers, with the potential to transition into senior leadership positions. With experience and additional training, tourism and hospitality professionals can develop valuable skills that translate across industries, making them highly sought after in the job market.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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