Job Description
About the Role
The General Manager at Wild Dreams Hospitality is a key leadership position that combines hospitality excellence with conservation and community engagement. As a leader who can balance luxury service standards with sustainability initiatives, staff development, and stakeholder collaboration, you will be responsible for driving both operational success and meaningful impact in a world-class wildlife and lodge environment.
Key Responsibilities
- Overall management and operations of all 4 lodges
- Ensure service excellence standards are maintained, developed, and entrenched
- Drive community development projects and provide skills/support for effective implementation
- Build strategic relationships with local stakeholders (government, wildlife organizations, communities)
- Create and maintain staff skills development plans
- Develop annual business plans and oversee implementation within budgets and timelines
- Manage budgets, CAPEX planning, and financial controls
- Oversee all human resources functions, including labour relations, leave, and medical funds
- Create training plans and facilitate external training/exchanges
- Monitor procurement and stock orders
- Develop lodge strategies for guest delight, staff welfare, health and safety, and training
- Collaborate with Executive Chef to ensure food quality, guest satisfaction, and budget compliance
- Lead and mentor lodge managers, rangers, and departmental heads to maintain standards and manage costs
- Host guests, agents, media, and VIP groups
- Oversee lodge infrastructure maintenance and development
- Collaborate with conservation management, ranger training, and other lodge teams
- Manage collaboration with Airwing, Ground-Handling, and Adventures teams
- Ensure health and safety compliance, guest/staff security, and risk assessment adherence
- Oversee conservation and sustainability initiatives
- Manage safari shop operations and massage business unit
- Oversee lodge marketing and social media presence
Requirements
- 3–5 years minimum management experience in operations of similar size/complexity
- Management degree and/or hospitality/service training
- Energetic, proactive, and guest-experience focused
- Strong leadership, mentorship, and emotional intelligence
- Passion for sustainable tourism and conservation
- Attention to detail and high standards
- Ability to close projects and meet deadlines
- Experience leading diverse teams
- Practical maintenance knowledge
- Problem-solving and creative thinking
- Motivational and inspirational leadership
- Excellent interpersonal and communication skills
- Strong financial competency
- Fluent in English; other European languages and Zulu beneficial
- Willingness to share knowledge and inspire others
- Competent computer skills
Qualifications
No formal qualifications mentioned.
Salary & Benefits
Salary and benefits to be discussed. Medical and travel allowance included.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Management Jobs in Kwazulu-Natal
In Kwazulu-Natal, the general job market trends for management positions often indicate a demand for experienced professionals with strong leadership skills. Typically, roles in this field require a unique blend of business acumen, strategic thinking, and technical expertise. These demands are common across various industries, including those in the technology industry.
When it comes to salary expectations, very broad ranges can be applied. Generally, management positions in Kwazulu-Natal tend to fall within the R500 000 – R1,5 million per annum range for junior roles, while senior executives often earn upwards of R2 million. However, please note that these figures are subject to variation based on factors such as experience, company size, industry sector, and specific job requirements.
Common skills required for management positions in Kwazulu-Natal include strong leadership and communication skills, strategic planning, problem-solving, and technical expertise relevant to the industry. Typically, professionals in this field also possess a degree in business administration or a related field, as well as relevant certifications or postgraduate qualifications. Additionally, experience in managing teams, driving innovation, and building strategic partnerships are often essential.
Industry sectors that commonly employ management positions include financial services sector, technology industry, manufacturing sector, and more. These roles can be found in various parts of Kwazulu-Natal, from urban hubs like Durban to smaller towns and rural areas.
When it comes to career development, management professionals in Kwazulu-Natal often find opportunities for growth within their current organisations or through lateral moves to other industries. Generally, experience as a manager or executive can lead to senior leadership roles, such as CEO or MD positions, while also providing opportunities for entrepreneurial ventures or starting one’s own business. With ongoing education and training, management professionals in Kwazulu-Natal can remain competitive in the job market and adapt to changing industry demands.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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