Port Elizabeth: Site Supervisor posted by Primeserv Denverdraft

About the Role

As a Site Supervisor at Primeserv Denverdraft, you will be responsible for managing client service delivery and overseeing the dispatching and demobilising of outsourced employees. You will work closely with clients to resolve queries and issues in a timely manner, while ensuring compliance with company policies and legislation.

Key Responsibilities

• Schedule, attend and record worker forum meetings.
• Action reasonable requests and formalise requests from clients within 24 hours.
• Resolve client queries within 24 hours. Ensure any delays are communicated in writing and advise estimated date of completion.
• Supply new assignees details to clients with relevant documentation (i.e.: ID copy, crim check, application, approval document) and/or any other documents which are relevant at the time.
• Delivery of invoices to clients.
• Delivering of payslips to clients.
• Ensure onboarding documentation is completed in accordance to the Basic Conditions of Employment Act (BCEA).
• Ensuring that all inductions and medicals are conducted according to client/s requirements.
• Ensure that all assignees on site are aware of policies and procedures of clients and signed documentation is held on file.
• Ensure all assignees are issued PPE in accordance with site specific requirements.
• Ensure that all assignees on site are dressed according to client specific requirements.
• Ensure all assignees on site have ID/licenses available daily.
• Implement and manage roll call of assignees and communicate absentees to clients to obtain approval for replacement.
• Accompany drivers when vehicle checks are conducted to ensure that this process is done properly.
• Conduct daily checks with client regarding vehicle offences and communicate offences telephonically and issue disciplinary notices as soon as possible.
• Maintain personnel files of all assignee documentation.
• Note all delays on route onto trip sheets.
• Complete incident reports within one (24 hrs) working day, submit to team leader (i.e.: COIDA – Injury on Duty claims etc.).

Requirements

• Work experience as a supervisor in the logistics, distribution and warehouse and wholesale and retail industry.
• Excellent MS Office knowledge (Excel).
• Outstanding organisational and time management skills.
• Extensive knowledge of the NBCRFLI agreement and inner workings for dispute resolution.
• Excellent verbal and written communications skills (English).
• Excellent knowledge of the BCEA/LRA legislation.
• Excellent report writing skills/experience.

Qualifications

• Formal education/certifications not specified in original job description.