Job Description
About the Role
The Monitoring Agent role involves real-time monitoring of network and system activity to swiftly respond to alerts, assess customer impact, and proactively drive issue resolution. As the first line of defence against service incidents, effective communication with affected teams and stakeholders is crucial to ensure minimal downtime and maintain an exceptional customer experience.
Key Responsibilities
- Monitor network systems (Zabbix, Grafana, The Dude, Altostrat) for performance anomalies, service disruptions, and triggers.
- Assess the severity and customer impact of incoming alerts.
- Initiate documented troubleshooting steps to resolve issues independently where possible.
- Log all network incidents clearly and accurately in the ticketing system.
- Conduct basic troubleshooting to see if connectivity can be restored before escalating to relevant teams.
Requirements
- Previous experience with network monitoring tools (Zabbix, Grafana, The Dude) advantageous.
- Experience with ticketing systems in a team-based support environment beneficial.
- Basic understanding of network protocols (TCP/IP, DNS, DHCP, HTTP, ICMP, SNMP).
- Fundamental network troubleshooting skills advantageous.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
Qualifications
Grade 12 is required. A relevant tertiary diploma or degree will be beneficial.
Salary & Benefits
Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Tshwane
In the Tshwane area, the IT and computing industry is thriving, with a strong demand for skilled professionals to drive technological advancements and innovation. Typically, this field is characterized by a dynamic job market with various opportunities available across different sectors. However, it’s essential to note that the job market can fluctuate, and it’s crucial to stay adaptable and focused on continuous skill development.
When it comes to salary expectations, it’s generally common for IT and computing professionals in Tshwane to earn salaries within the range of R600 000 to R1 200 000 per annum, depending on factors such as experience, company size, industry sector, and specific job requirements. However, please note that these are broad estimates and can vary significantly based on individual circumstances. It’s also worth considering that bonuses, benefits packages, and other perks can impact overall remuneration.
Common skills required for IT and computing roles in Tshwane include proficiency in programming languages (such as Java, Python, or C++), experience with database management systems, knowledge of cloud computing platforms (like AWS or Azure), understanding of cybersecurity principles, and familiarity with Agile development methodologies. Additionally, strong analytical, problem-solving, and communication skills are often essential for success in this field.
The IT industry is a broad sector that encompasses various industries, including financial services, technology, manufacturing, and more. Commonly, these professionals work in companies operating within these sectors, as well as in government agencies and educational institutions. The demand for skilled IT professionals extends across the private and public sectors, with opportunities available at different levels of experience.
For those looking to advance their careers in IT and computing, there are many opportunities for professional development and growth. Typically, career progression paths involve taking on increasingly complex projects, leading teams, or pursuing specialized certifications (such as CompTIA or Cisco). Many organizations also offer training programs, mentorship schemes, and internal job rotations to support employee development and advancement.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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