Menu Close

Randburg: Helpdesk Agent (Night shift – Contract)

Job Description

Intellicomms, a Fedgroup partner company is currently seeking a IT Helpdesk Agent to work the night shift from 15h00-00h00 Monday to Friday. Intellicomms is looking for a hands-on, knowledgeable, and reliable Help Desk Agent (Dr Fix) with strong ICT industry experience to provide on-site support to one of our key clients based in Randburg. This role is ideal for someone with a solid background in desktop support, server maintenance, networking, and a broad understanding of ICT environments. Key Responsibilities Provide on-site support for desktops, laptops, printers, and mobile devices Troubleshoot hardware and software issues in a Windows environment Assist with basic server management, monitoring, and patching Maintain and troubleshoot LAN/WAN infrastructure, wireless networks, and VPN configurations Provide support for Fortinet/Fortigate firewalls and other network-related issues Offer first-line support for Microsoft 365, Azure AD, and other cloud-based systems Monitor system performance and security alerts; escalate complex issues where needed Support ICT infrastructure planning and implementation for the client environment Log and manage support tickets accurately; follow through to resolution Liaise with third-party vendors and service providers for support and procurement Ensure high uptime, effective issue resolution, and excellent client service Document systems, procedures, and changes according to IT best practices Minimum Requirements A and N certifications (essential) Security certification (advantageous) 25 years experience in ICT support, ideally in an on-site or client-facing role Strong working knowledge of Fortinet/Fortigate technologies (essential) Proficiency in desktop support and basic server management Broad understanding of IT infrastructure, including networking, cloud services, cybersecurity, and end-user computing Strong problem-solving ability and ability to work independently under pressure Excellent communication skills with a customer-focused attitude Advantageous Experience in Microsoft Server environments Familiarity with ITIL or other IT service management frameworks Knowledge of backup solutions, remote access, and structured cabling Experience supporting ICT compliance and security protocols

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in West Johannesburg

In West Johannesburg, the IT and computing industry is a thriving sector, offering a wide range of career opportunities for those with the right skills and experience. Typically, this field is characterized by rapid technological advancements, leading to an increasing demand for skilled professionals who can adapt quickly to new developments. Generally, companies in this industry are looking for individuals who can bring innovative solutions and expertise to drive business growth.

The typical salary range for IT and computing roles in West Johannesburg varies widely depending on factors such as experience, company size, and industry sector. Broadly speaking, junior positions may start around R400 000 – R600 000 per annum, while senior roles can exceed R1 million per year. However, it’s essential to note that actual salaries can vary significantly based on individual circumstances, and these ranges should be taken as rough estimates only.

Common skills required for IT and computing roles in West Johannesburg include proficiency in programming languages such as Java, Python, or C++, knowledge of data structures and algorithms, experience with database management systems like MySQL or SQL Server, and a solid understanding of operating systems. Additionally, many companies look for professionals who can demonstrate expertise in cloud computing platforms, cybersecurity frameworks, and Agile development methodologies. Often, having a degree in computer science, information technology, or a related field is beneficial, but not always necessary.

The IT and computing industry is present across various sectors, including financial services, technology, manufacturing, and healthcare. Typically, companies in these industries require professionals who can provide technical support, develop software solutions, and manage complex systems. Commonly, large corporations and multinational companies also employ IT staff to maintain their infrastructure and support business operations.

Career development opportunities are plentiful in the IT and computing industry, with many companies offering training programs, mentorship schemes, and career advancement possibilities. Generally, professionals who demonstrate a commitment to ongoing learning and professional growth tend to excel in this field. Often, lateral moves into management or leadership positions are also available for those who have demonstrated technical expertise and business acumen.


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process


Get Job Alerts

Never miss a job! Get daily alerts matching your preferences.

📧 Why Subscribe?

  • Get notified instantly when new jobs match your criteria
  • No registration required - just your email
  • Daily digest of relevant opportunities
  • Free forever - never miss your dream job
  • Unsubscribe anytime with one click
We'll never share your email with anyone
Leave blank for all locations
We'll send you a daily summary of new matching jobs
🔒 Privacy Guaranteed
Your email is safe with us. We only send job alerts and never spam. Unsubscribe anytime with one click. No registration, no account required.


Jobseeker Tip

Apply early, keep your CV ready, and search using both job title and location. Example: Admin Johannesburg.

Interview tips

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Central Johannesburg, Jobs in Northern Suburbs, Jobs in Randburg, Jobs in West Johannesburg

More Jobs in Your Area