Job Description
About the Role
Our client is focused on building more than just software; they are driving the next generation of banking technology by enabling financial institutions to launch innovative, compliant digital products with greater speed and reliability. They are seeking a Systems Operations Analyst to join their SysOps team in a mid-level technical support capacity, responsible for maintaining the day-to-day health, stability, and reliability of their critical operational systems.
Key Responsibilities
- Diagnosing and resolving critical system issues across Salesforce, Synatic, and integrated platforms.
- Investigating root causes of recurring integration failures and documenting findings in the support board.
- Developing and maintaining runbooks and checklists for recurring operational problems.
- Monitoring daily system health and proactively escalating risks to the team lead.
- Performing user administration tasks in Salesforce, including profiles, roles, permission sets, and deactivations.
- Executing bulk data updates via Salesforce data tools or back-end scripts using Apex and SOQL.
- Triaging and managing support tickets through the full lifecycle, including investigation, resolution, and closure.
- Collaborating with developers and business operations teams on bug investigations and change implementations.
- Configuring and troubleshooting Synatic flows, buffers, and integration runs.
- Producing clear written summaries of technical findings for both technical and non-technical stakeholders.
- Supporting new staff onboarding by setting up system access and providing basic platform orientation.
Requirements
- At least 1 year of experience in a SysOps or technical support role.
- At least 1 year of hands-on Salesforce experience (administration, SOQL, data tools).
- Exposure to integration or ETL tooling, with Synatic experience advantageous.
- Working knowledge of Grax or similar data backup and recovery platforms.
- Ability to write or read basic code or scripts, including Apex, JavaScript, and SQL.
- Proficiency in Salesforce administration and reporting.
Qualifications
Relevant diploma or degree in IT, Computer Science, Information Systems, or equivalent.
Salary & Benefits
Not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in North Johannesburg
As the demand for technology and computing professionals continues to grow in North Johannesburg, the IT industry has become a common destination for job seekers. Typically, roles in this field require a strong foundation in computer systems, software development, and data analysis. Generally, companies in various sectors such as financial services, technology, and manufacturing often have IT departments that cater to their specific needs.
Typically, salaries for IT and computing professionals in North Johannesburg can vary widely depending on factors like experience, company size, and industry sector. Broadly speaking, junior roles may fall within the range of R300 000 to R500 000 per annum, while senior positions can range from R600 000 to R1 200 000 per year. However, please note that these are general estimates and actual salaries can differ significantly based on individual circumstances.
Common skills required for IT and computing roles in North Johannesburg include proficiency in programming languages such as Java, Python, or C++, experience with database management systems like MySQL or SQL Server, knowledge of cloud computing platforms like AWS or Azure, familiarity with agile development methodologies, and strong problem-solving and analytical skills. Additionally, many companies also value skills in areas like cybersecurity, data science, and artificial intelligence.
Industry sectors that commonly employ IT professionals include the financial services sector, technology industry, manufacturing sector, and healthcare sector. The technology industry is particularly prominent in North Johannesburg, with many multinational corporations having a presence in the city. Manufacturing firms, on the other hand, often require IT specialists to manage their supply chain and logistics operations.
For those looking to break into or advance their careers in IT and computing, there are various opportunities for professional development. Typically, this includes pursuing certifications like CompTIA A+ or Cisco CCNA, attending industry conferences and workshops, and participating in online training courses. Many companies also offer internal training programs and mentorship schemes to help employees develop new skills and take on additional responsibilities.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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