Lodge Manager – KwaZulu Natal 5 Star

Location

KwaZulu Natal, South Africa

Job Type

Permanent, Full-Time

Primary Industry

Travel, Leisure, Tourism and Hospitality

Secondary Industry

Travel, Leisure, Tourism and Hospitality

Job Description

The Lodge Manager oversees the day-to-day operations of the lodge situated in KwaZulu Natal, ensuring a high standard of service delivery, guest satisfaction, and operational efficiency. This role involves managing all aspects of the lodge including guest relations, staff supervision, financial management, maintenance, health and safety compliance, and marketing initiatives. The Lodge Manager acts as the primary point of contact for guests and stakeholders and is responsible for upholding the reputation and quality standards of the establishment.

Key Responsibilities

• Manage daily lodge operations to ensure seamless guest experiences and efficient service delivery.
• Supervise, train and motivate lodge staff to maintain high performance and service standards.
• Oversee the financial management of the lodge, including budgeting, cost control, and revenue optimisation.
• Develop and implement operational policies and procedures in line with organisational standards and local regulations.
• Ensure compliance with health, safety and environmental regulations applicable to the hospitality industry.
• Maintain high standards of cleanliness, maintenance and presentation throughout the lodge.
• Monitor guest feedback and complaints, taking prompt action to resolve issues and enhance satisfaction.
• Coordinate with suppliers and service providers to ensure quality and cost-effectiveness.
• Lead marketing and promotional activities to attract and retain clientele, including liaising with travel agencies and tour operators.
• Prepare regular operational and financial reports for senior management.
• Foster a positive working environment that encourages teamwork, professionalism and continuous improvement.

Required Qualifications

• Relevant qualification in Hospitality Management, Tourism or a related field.
• Strong financial acumen and experience managing budgets.
• Proven leadership experience within the hospitality or tourism sector.
• Sound knowledge of health and safety standards applicable to lodge operations.
• Excellent communication and interpersonal skills.

Education

• Bachelor’s degree or diploma in Hospitality Management, Tourism, Business Administration or related discipline added advantage

Experience

• Minimum of five years’ experience in lodge or hotel management, preferably within the South African travel and tourism industry at 5 star properties
• Experience managing a team and overseeing day-to-day operations in a fast-paced environment.
• Proven track record of delivering exceptional guest service and managing operational budgets.

Knowledge and Skills

• Comprehensive understanding of hospitality and tourism industry trends.
• Strong organisational and multitasking abilities.
• Ability to lead, motivate and develop staff.
• Competence in financial management, including budgeting and cost control.
• Proficiency in Microsoft Office suite and lodge management software.
• Excellent problem-solving skills and ability to work under pressure.
• Strong customer service orientation and conflict resolution skills.

Preferred Qualifications

• Additional certification in Health and Safety or Environmental Management.
• Experience with marketing and digital promotion within the hospitality sector.
• Knowledge of local cultures and languages within KwaZulu Natal.
• Previous experience working in a remote or rural lodge setting.

Working Conditions

• Full-time position based on-site at the lodge in KwaZulu Natal.
• Work involves flexible hours including weekends, public holidays and evenings as required.
• Role requires physical presence and hands-on management.
• Work environment includes exposure to outdoor elements and remote locations.
• Occasional travel within the region for meetings, supplier visits or industry events.
• 3 weeks on 1 week off.
• 1 meal provided daily
• Accomodation provided