South Africa: Tourism General Manager posted by Career Pathfinders

About the Role

Career Pathfinders is seeking an exceptional Tourism General Manager to lead our operations in a 400,000 Ha Game Reserve in Mozambique’s Great Rift Valley. This high-profile leadership role requires extensive technical expertise in safari tourism, proven leadership experience within the industry, and a track record of delivering high performance at top-tier safari companies.

Key Responsibilities

• Operational Leadership: Oversee all daily tourism operations, including accommodations, food and beverage, guest services, and maintenance, ensuring seamless coordination and world-class standards.

• Performance Management: Drive operational standards across all teams, fostering a culture of excellence and continuous improvement.

• Systems Implementation: Develop and implement effective operational and management systems to deliver consistent, cost-effective, and high-quality outcomes in a remote and challenging environment.

• Team Development: Create an open, safe, and trusted team environment that encourages professional growth and accountability.

• Financial Oversight: Oversee budgeting, resource planning, and staff allocation to ensure financial sustainability and optimal resource utilization.

• Guest Experience: Ensure the delivery of a world-class tourism experience, prioritizing guest safety and satisfaction at all times.

• Feedback Management: Act promptly on guest feedback to enhance service quality and address any issues in a timely manner.

Requirements

Minimum of 10 years in a senior management role within the safari tourism industry. Must have direct experience of managing seasonal safari activities, such as camp construction/deconstruction, vehicle maintenance schedules. Must demonstrate experience of designing and implementing safari-specific Standard – Operating Procedures (SOPs), performance standards, and protocols in remote wilderness locations.

Qualifications

Minimum of 10 years in a senior management role within the safari tourism industry.

Proven track record of operational excellence and team leadership within a leading safari tourism company.

Excellent communication, organisational, management, and interpersonal skills.

Strong financial acumen with experience in budgeting and resource management.

Commitment to conservation and community engagement principles.

A demonstrable love of the environment and living in wild places.

Salary & Benefits

Attractive compensation package commensurate with experience ($5000 – $5500 Nett). Comprehensive benefits including travel allowance, housing allowance, and professional development.