Walmer: Reservationist – Walmer – Port Elizabeth posted by Cedar Wood Recruitment

About the Role

We are seeking a highly skilled and experienced Reservationist to join our team at the Head Office of a Hotel Group based in Walmer, Port Elizabeth. As part of the Central Reservations Office (CRO), you will be responsible for handling all reservation enquiries efficiently and professionally, maximising room revenue, and ensuring excellent customer service while maintaining accurate booking records.

Key Responsibilities

• Answer incoming calls, emails, and online booking enquiries promptly and professionally.
• Process individual and group reservations accurately in the Property Management System (PMS).
• Recon Credit Cards to opera (Operating System) and issue AR Invoices – assist Debtors department.
• Advanced Deposits – allocate payments and post to applicable reservations.
• Check POP file and clear file once payments have been posted.
• Nedbank IVeri and Lite recon and post payments as well as links to guests Commissions and supporting Invoices.
• Issue to accounts for payment.
• Process refunds / credit note paperwork.
• Check room availability and quote rates according to property policies.
• Upsell rooms, packages, and property services to maximise revenue.
• Amend, cancel, and confirm reservations as required.
• Ensure all bookings have correct payment details and billing instructions.
• Liaise with Front Office, Sales and Marketing, and Revenue departments regarding bookings.
• Maintain accurate guest profiles and reservation records.
• Handle special requests and VIP bookings.
• Ensure compliance with company policies and reservation procedures.
• Assist with reporting (daily pickup reports, occupancy updates, etc.).

Requirements

• Excellent communication skills (verbal and written).
• Strong telephone etiquette.
• Good computer literacy (Microsoft Office, excel and word).
• PMS System – Opera.
• Attention to detail and accuracy is vital.
• Ability to multitask and work under pressure.
• Sales and upselling skills.
• Customer-focused attitude.
• Problem-solving ability in high pressurised environment.

Qualifications

Grade 12 (Matric).

Salary & Benefits

R15k per month.