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Johannesburg: Customer Care Consultant

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Job Description

About the Role

We are seeking a Customer Care Consultant to join our team in Johannesburg. As a key member of our customer care department, you will be responsible for providing exceptional support to our customers, resolving issues, and ensuring their satisfaction.

Key Responsibilities

  • Respond to customer inquiries via phone, email, or chat
  • Resolve customer complaints and concerns in a timely and professional manner
  • Provide product information and recommendations to customers
  • Manage customer data and update CRM systems
  • Collaborate with internal teams to resolve complex customer issues
  • Meet productivity and performance targets

Requirements

Previous experience in customer service or automotive industry is an advantage. Excellent communication and interpersonal skills are essential for this role.

Qualifications

No formal qualifications are required for this position. However, computer literacy and proficiency in MS Office and CRM systems are necessary.

Salary & Benefits

Salary details are not available at this time.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Admin / clerical / secretarial Jobs in Gauteng

Admin / clerical / secretarial positions are in high demand across Gauteng, with the job market typically experiencing steady growth in this field. The financial services sector, technology industry, and manufacturing sector are among those commonly employing administrative staff, as they require efficient organisation and support functions to operate effectively.

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In terms of compensation, salaries for admin clerical secretarial roles vary widely depending on factors such as level of experience, company size, and industry sector. Generally, entry-level positions may command a salary range of around R10 000 – R20 000 per month, while more senior roles can earn between R30 000 – R60 000 per month or more, depending on individual qualifications and performance. However, it’s essential to note that these figures are only rough estimates and can vary significantly based on the specific employer and industry.

Typically, admin clerical secretarial roles require a range of key skills, including proficiency in Microsoft Office software, excellent communication and interpersonal skills, attention to detail, organisational abilities, and technical knowledge of HR systems or other relevant software. Additionally, many employers also value candidates with experience in customer service, data entry, or bookkeeping.

These roles are commonly found in various industries, such as financial services, technology, manufacturing, and healthcare. In the finance sector, for example, administrative staff may be responsible for providing support to accountants or financial analysts, while in the tech industry, they might assist software developers or IT project managers with administrative tasks.

Career development opportunities for admin clerical secretarial professionals are often extensive, with many roles offering a clear pathway to more senior positions. With experience and additional training, individuals can move into specialist roles such as HR administrator, operations manager, or even management positions.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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