Durban: Field Sales Representative posted by Tailormade Solution

About the Role

As a Field Sales Representative, you will be the face of Tailormade Solution in your assigned KwaZulu-Natal territory. Your focus will be growing sales and market share for our wholesale product range (prescription & OTC, front-shop and complementary products) by building strong relationships with independent/community pharmacies, corporate retail pharmacies, dispensing doctors, and clinic/hospital pharmacy buyers.

Key Responsibilities

• Territory management: Manage and grow a defined territory of pharmacy and clinic accounts across KZN (calls per week / account segmentation)
• Account growth & sales: Achieve monthly and quarterly sales targets by upselling current lines, introducing new SKUs and driving promotional activity
• Customer relationships: Develop strong, trusted relationships with pharmacists, store managers and dispensing doctors; act as primary contact for product queries and service issues
• Merchandising & execution: Implement in-store/front shop merchandising and promotional plans; ensure planogram / promotion compliance where relevant
• Order support & follow-through: Liaise with internal operations (account management / distribution) to ensure accurate, timely fulfilment and resolution of shortfalls/claims
• Market intelligence: Collect competitor, pricing, stock-availability and demand intel; feed insights into the regional sales manager and marketing
• Product knowledge: Maintain thorough product knowledge across prescription generics, branded medicines, OTC, surgical and complementary products; brief customers on relevant clinical/benefit messages (within scope)
• CRM & reporting: Keep CRM up to date (visit notes, orders, opportunities); submit weekly activity and pipeline reports
• Compliance & ethics: Work in line with the company’s policies and South African healthcare/pharmaceutical regulations and ethical standards
• Training & collaboration: Participate in product training and collaborate with internal teams (promotions, customer service, warehouse)

Requirements

• Matric (Grade 12) required; tertiary qualification in sales, marketing, pharmacy assistance or related field preferred
• 24 years proven field sales experience preferably in pharmaceutical / healthcare / FMCG sales (wholesaler distribution experience strongly preferred)
• Strong understanding of pharmacy workflows and customer types (community / corporate / dispensing doctors / clinic pharmacy)
• Full valid South African drivers licence and reliable vehicle for fieldwork
• Comfortable working independently, flexible to travel within KZN and occasional longer trips
• Excellent communication, negotiation and relationship-building skills
• Competent with MS Office; experience with CRM systems (Salesforce, Pipedrive or similar) an advantage

Qualifications

No formal education/certifications mentioned.

Salary & Benefits

Base salary

Fuel reimbursement.

Mobile phone and data allowance.

Product and compliance training provided.