Job Description
About the Role
Our client, a fast-growing multinational and JSE listed business within the Financial Services environment, is seeking a dynamic and relationship-focused Customer Success Consultant to join their Johannesburg team. This role is ideal for someone who enjoys working closely with clients, building long-term relationships, ensuring excellent service delivery, and driving client satisfaction and retention within a high-performance environment.
Key Responsibilities
- Build and maintain strong long-term client relationships
- Act as a trusted point of contact for client queries and support
- Drive customer satisfaction, retention, and engagement
- Assist clients with onboarding, product understanding, and ongoing support
- Identify opportunities to improve the customer experience
- Collaborate with internal teams to resolve issues efficiently
- Conduct regular client check-ins and relationship management activities
- Ensure professional and positive representation of the company brand
- Maintain accurate client records and engagement reporting
Requirements
- Previous experience in customer success, client services, account support, relationship management, or customer care preferred
- Strong communication and interpersonal skills
- Commercially aware with strong relationship building ability
- Highly organized, proactive, and solutions driven personality
- Comfortable working in a fast-paced, client-focused environment
- Strong academic achievements advantageous
- Experience within financial services, recruitment, consulting, SaaS, or professional services beneficial
- Johannesburg-based
Qualifications
None mentioned.
Salary & Benefits
Not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Customer service / support Jobs in Gauteng
The customer service and support industry is a common field of employment in Gauteng, South Africa, with many companies across various sectors requiring professionals to provide assistance to customers via phone, email, social media, or in-person. Typically, these roles are found in the technology industry, financial services sector, and manufacturing sector, where companies need to offer customer support to their clients and customers.
Generally, salaries for customer service representatives in Gauteng range from R300 000 to R600 000 per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that these salary ranges are broad and can vary widely. For example, entry-level positions may start at the lower end of this range, while senior roles or those in larger companies may command higher salaries.
Common skills required for customer service representatives include strong communication and problem-solving abilities, a positive attitude, and the ability to work under pressure. Other essential skills typically needed for this type of role include technical skills such as proficiency in CRM software, familiarity with industry-specific terminology, and the ability to adapt to new systems and processes. Typically, companies also look for customer service representatives who are empathetic, patient, and able to handle complex situations.
In terms of industry sectors, financial services sector, technology industry, and manufacturing sector are common employers of customer service representatives. These roles can provide a solid foundation for career development, with opportunities to move into senior positions or transition into related fields such as account management or sales.
For those looking to start or advance their careers in customer service, it’s essential to consider ongoing training and development opportunities. Many companies offer internal training programs or partner with external providers to upskill employees. Typically, career progression paths for customer service representatives may involve moving into team leader or manager roles, or transitioning into related fields such as sales or account management.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
[quick_job_alert]
[jobseeker_tips]
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
[sa_latest_jobs count=”6″ columns=”2″]
Browse Employers
Job Alerts