Johannesburg: Senior Journey Specialist | Luxury Property Group | Johannesburg | Ss posted by HotelJobs

? Design Unforgettable African Journeys for Luxury Travellers ? ? Senior Journey Specialist Africa Travel ? Johannesburg, Gauteng ? Luxury Property Group ? Salary: Negotiable (DOE) ? Live-Out Position Kendrick Recruitment is seeking an experienced Senior Africa Travel Specialist for a luxury property group based in Johannesburg. This role is ideal for a highly skilled travel professional who excels in curating bespoke itineraries across Southern and East Africa while driving strong sales performance and exceptional guest experiences. The successful candidate will combine expert itinerary design with proactive sales engagement, converting high-value enquiries into confirmed luxury bookings while maintaining outstanding service standards throughout the guest journey. Requirements: Minimum 8 years experience in a travel specialist or tour operator role Strong proven sales track record within luxury travel or hospitality In-depth knowledge of Southern and East Africa destinations and properties Grade 12 essential; Tourism/Hospitality qualification advantageous Proficiency in MS Office, Tourplan, and ResRequest essential Strong commercial acumen with ability to meet and exceed sales targets Excellent communication, negotiation, and relationship-building skills High attention to detail with strong administrative ability Ability to work under pressure in a fast-paced, target-driven environment Proactive, self-disciplined, and solutions-focused mindset Key Responsibilities: Design and sell tailor-made luxury itineraries across Southern and East Africa Convert enquiries into confirmed bookings through proactive sales engagement Upsell and cross-sell luxury lodges, experiences, and travel products Manage full booking lifecycle from enquiry to post-travel follow-up Ensure accurate CRM and reservation system management Maintain strong relationships with high-value clients and trade partners Achieve monthly and annual sales and revenue targets Track and report on sales performance and conversion metrics Ensure timely payment collection and financial reconciliation of bookings Handle guest queries and complaints professionally and efficiently Stay updated on product knowledge, industry trends, and destinations Candidate Profile: Passionate luxury travel expert with strong sales ability Highly organised, detail-driven, and commercially minded Confident communicator and relationship builder Target-driven with a guest-first service mindset Adaptable, proactive, and solutions-oriented professional Please note that only suitable candidates will be contacted. If you have not heard back from us in 7 working days, please consider your application unsuccessful.