Menu Close

Kloof: Claims Customer Services Officer posted by Ntice Sourcing Solutions

Job Description

About the Role

Our leading manufacturing client is seeking a professional and highly organised Customer Liaison/Claims Officer to join their dynamic finance team based in the Upper Highway area. This role is ideal for an individual who is passionate about delivering exceptional customer service, enjoys working in a structured administrative environment, and has the ability to manage multiple tasks efficiently.

Key Responsibilities

  • Act as the primary contact for customer enquiries, complaints, and follow-ups in a professional and timely manner.
  • Build and maintain strong customer relationships by providing accurate information and regular feedback.
  • Capture and maintain accurate records of all customer interactions on internal systems.
  • Coordinate with internal departments to resolve queries and ensure service standards are met.
  • Monitor service requests, outstanding actions, and response times to ensure efficient turnaround.
  • Assist with scheduling, meeting coordination, document management, and general administration.
  • Generate basic reports to support management in tracking service performance and trends.
  • Ensure compliance with procedures, data accuracy standards, and confidentiality requirements.
  • Identify recurring issues and contribute to process improvements.

Requirements

  • Education and Experience: Grade 12 / Matric (essential)
  • A certificate or diploma in Business Administration / Customer Service or related field (advantageous)

Salary & Benefits

Market-related and commensurate with experience.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Admin / clerical / secretarial Jobs in eThekwini

In eThekwini, the administrative and clerical sector is a common and essential part of many industries, typically providing support functions to various sectors such as government, finance, technology, and more. Generally, this field offers stable employment opportunities with a broad range of job openings available across various company sizes.

Typically, salaries for admin, clerical, or secretarial positions in eThekwini can vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, entry-level positions usually fall within the R3 000 – R5 000 per month range, while more senior roles may command salaries between R6 000 – R15 000 per month or more, depending on qualifications and expertise. However, it’s essential to note that actual salaries can differ significantly due to various market and company-specific factors.

Common skills required for administrative, clerical, or secretarial positions in eThekwini include proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook), experience with calendar management and travel coordination, strong communication and interpersonal skills, attention to detail, organisational abilities, and the capacity to work independently. Many employers also place a high value on IT skills, such as knowledge of database management or data entry systems.

The administrative sector is often employed in various industries, including financial services, technology, manufacturing, healthcare, and government sectors. In these fields, admins typically support teams with tasks ranging from customer service and record-keeping to project coordination and data analysis. Additionally, some roles may involve working with confidential information or handling sensitive documents, making discretion and professionalism essential.

For those interested in pursuing a career in administration, there are numerous opportunities for professional development and advancement. Common career progression paths include moving into supervisory or management roles, transitioning into related fields like human resources or accounting, or taking on specialized roles such as executive assistant or project coordinator. Throughout their careers, admins can expect to develop valuable skills and expertise that enable them to adapt to changing environments and advance in their chosen field.


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process


Get Job Alerts

Never miss a job! Get daily alerts matching your preferences.

📧 Why Subscribe?

  • Get notified instantly when new jobs match your criteria
  • No registration required - just your email
  • Daily digest of relevant opportunities
  • Free forever - never miss your dream job
  • Unsubscribe anytime with one click
We'll never share your email with anyone
Leave blank for all locations
We'll send you a daily summary of new matching jobs
🔒 Privacy Guaranteed
Your email is safe with us. We only send job alerts and never spam. Unsubscribe anytime with one click. No registration, no account required.


Jobseeker Tip

Apply early, keep your CV ready, and search using both job title and location. Example: Admin Johannesburg.

Interview tips

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in eThekwini, Jobs in Kloof

More Jobs in Your Area