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Mount Edgecombe: Trainer – BPO / Contact Centre experience is mandatory posted by Procera Holdings Proprietary Limited

Job Description

Trainer We are looking for an experienced Trainer to deliver engaging training, develop learning content, and support employees in achieving strong performance outcomes. Key Responsibilities Facilitate interactive training sessions and onboarding programmes Design and maintain training materials aligned to business and client needs Assess trainee performance and provide feedback to ensure knowledge retention Deliver floorwalking support and coaching to employees post-training Work closely with QA teams to address performance gaps and drive quality improvements Conduct refresher training and continuous upskilling interventions Manage training schedules, reporting, and stakeholder communication Requirements 25 years experience in training/facilitation (BPO/Contact centre mandatory) Train-the-Trainer certification (required) Strong communication, facilitation, and coaching skills Ability to adapt to different audiences and work flexible hours Ideal for someone passionate about developing people, driving performance, and supporting teams both in the classroom and on the floor.

How to Apply

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About Education / teaching Jobs in eThekwini

The education sector is a vital component of the eThekwini economy, with many institutions and organisations seeking to employ qualified professionals to support the development of young minds. Typically, this involves teaching and training roles in schools, universities, and other educational settings. Generally, these positions are in high demand due to the growing need for skilled educators.

Salaries for education professionals in eThekwini can vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, starting salaries for new entrants to the profession may range from R200 000 to R400 000 per annum, while more senior roles can command salaries ranging from R500 000 to R1 million or more. However, it’s essential to note that these are general estimates and actual salaries can vary significantly.

Common skills required for education professionals in eThekwini include excellent communication and interpersonal skills, the ability to design and deliver engaging lesson plans, and a strong understanding of curriculum development and assessment. Other valuable skills may include experience with educational technology, language proficiency, and the ability to work effectively with diverse populations. Typically, employers also look for candidates with a degree in education or a related field, as well as relevant teaching certification or qualifications.

The education sector encompasses various industries, including financial services, technology, manufacturing, and government. Often, these sectors require educators who can adapt to changing curricula and technologies, as well as develop innovative approaches to teaching and learning. In particular, there is a growing demand for educators with expertise in areas such as STEM education (science, technology, engineering, and mathematics) and language instruction.

For those seeking to establish or advance their careers in education, opportunities abound. Typically, career progression paths involve taking on leadership roles, developing subject matter expertise, and staying up-to-date with the latest educational trends and technologies. Many educators also pursue further qualifications or certifications to enhance their professional development and stay competitive in the job market.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in eThekwini, Jobs in Mount Edgecombe

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