Pietermaritzburg: Service Coordinator posted by Pronel Consultants

April 25, 2026 Jobs in KwaZulu-Natal

Pronel Consultants

Kwazulu-Natal

Other General Employment

Job Description

About the Role

Pronel Consultants is seeking a highly organised and proactive Service Coordinator to join our dynamic team within the office automation industry. This role is ideal for someone who thrives in a fast-paced environment and enjoys coordinating between customers, technicians, and internal teams.

Key Responsibilities

Receive and log all customer service calls and consumables requests
Plan and assign service calls to technicians, monitoring progress and activity
Allocate calls based on priority and geographic location
Log and manage all work orders
Process consumables and spare parts orders as per technician requirements
Ensure only customers with active contracts receive service
Log installation and pre-installation calls and allocate required resources
Monitor technician utilisation to ensure response time targets are met
Escalate delays, excessive workloads, or service issues to management
Ensure all customer complaints are handled efficiently and escalated where necessary
Maintain communication with internal departments regarding spares and service delivery
Ensure all work orders are closed off promptly after completion
Monitor WIP (work in progress) and cost of sales
Track toner yields and usage of consumables and parts
Prepare quotations for IT services and any chargeable calls

Requirements

Minimum 1 year experience in a service coordination/administrative role
Experience within the office automation/technical service environment is advantageous
Strong computer literacy
Excellent organisational and multitasking skills
Strong communication and customer service abilities
Ability to work under pressure and meet deadlines

Qualifications

(No qualifications mentioned in the original job description)

Salary & Benefits

(No salary or benefits information mentioned in the original job description)

View Job Bedfordview: Senior Barber - Urgently needed posted by Alex Pratsas

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other General Employment Jobs in Kwazulu-Natal

In Kwazulu-Natal, South Africa, the general employment market for other general employment positions is often driven by the growth of various industries. Typically, these roles are found in sectors such as financial services, technology industry, and manufacturing, where companies are seeking skilled professionals to support their operations. Generally, these jobs involve a range of tasks, from administrative support to technical expertise.

When it comes to salary ranges for other general employment positions in Kwazulu-Natal, it’s common for salaries to vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may start within the R200 000 – R400 000 per annum range, while more senior roles can command salaries above R500 000 per annum. However, these are broad estimates, and actual salaries can differ significantly based on individual circumstances.

Common skills required for other general employment positions in Kwazulu-Natal include strong communication and interpersonal skills, the ability to work independently or as part of a team, attention to detail, basic computer literacy, problem-solving skills, and adaptability. Other useful skills may include proficiency in Microsoft Office software, experience with database management, or knowledge of industry-specific tools and technologies.

In terms of industry sectors, other general employment positions are commonly found in financial services, technology industry, manufacturing, and logistics. Financial institutions often require administrative support staff, while technology companies need skilled professionals to support their operations. Manufacturing and logistics firms also rely on these roles to manage day-to-day activities.

For career development, individuals seeking other general employment positions can expect a range of opportunities for growth and advancement. Typically, this may involve taking on additional responsibilities, pursuing further education or training, or moving into more senior roles within the company. In some cases, professionals may choose to transition into related fields or industries, while others may opt to start their own businesses. Overall, career progression is often linked to individual performance, industry trends, and a willingness to develop new skills.

View Job South Africa: Head Guide (5* Safari Lodge) - Sabi Sands posted by HotelJobs

This information provides general career guidance. Actual salaries and requirements vary by employer.

GO APPLY NOW

Safe & secure application process