Job Description
Our client, a well-established and highly regarded IT solutions company based in Port Elizabeth, is seeking to appoint an experienced and driven IT Field Engineer to join their dynamic technical team.
Requirements:
- Relevant IT Degree or Diploma
- Industry certifications essential:
- A+
- N+
- MCSE
- Minimum 35 years proven field support experience within an IT environment
- Previous leadership, supervisory, or project management experience
- Strong knowledge of:
- Server support
- Office 365
- Exchange mail
- Routing
- Wireless networking
- IT infrastructure support
- Excellent troubleshooting and problem-solving skills
- Strong communication and interpersonal skills
- Valid drivers licence
- Own reliable transport
- Ability to work independently and under pressure
Responsibilities:
Technical Support and Infrastructure
- Install, configure, and maintain desktops, laptops, servers, networking devices, and peripherals
- Provide onsite and remote technical support to clients and users
- Diagnose and resolve hardware, software, and network-related issues
- Perform routine maintenance on servers, networks, and infrastructure environments
- Manage Office 365, Exchange mail systems, routing, wireless infrastructure, and network security solutions
Server and Network Support
- Support Microsoft server environments and cloud platforms
- Troubleshoot network connectivity and performance issues
- Maintain system configurations, user accounts, passwords, and permissions
- Conduct fault-finding and recommend preventative measures
Project Coordination
- Assist with project planning and implementation
- Coordinate software installations and deployments
- Ensure projects are delivered according to agreed timelines and standards
Leadership and Team Management
- Lead and manage technical support staff and field engineers
- Ensure high service delivery standards and operational efficiency
- Mentor and support junior technical staff where required
Documentation and Client Service
- Maintain technical documentation, service reports, and client records
- Build and maintain strong client relationships
- Deliver professional and efficient customer support
Key Skills and Competencies
- IT infrastructure support
- Server administration
- Network troubleshooting
- Office 365 administration
- Exchange Server support
- Routing and wireless networking
- Technical fault-finding
- Hardware and software support
- Leadership and supervision
- Project coordination
- Customer service orientation
- Problem-solving and analytical thinking
- Communication and interpersonal skills
- Time management and organisation
If you do not receive a response within two weeks of applying, please consider your application unsuccessful.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Eastern Cape
The Eastern Cape, South Africa is home to a diverse range of industries and IT/Computer positions, with general job market trends indicating a steady demand for skilled professionals in this field. Typically, roles in the IT/Computer sector are highly sought after, particularly in sectors such as technology, financial services, and manufacturing, where digital transformation and innovation are driving business growth.
In terms of salary expectations, it’s generally true that IT/Computer professionals in Eastern Cape can expect to earn a broad range of salaries, depending on factors such as experience, company size, industry sector, and specific job requirements. While exact figures may vary widely, a common salary range for entry-level positions is typically between R400 000 and R800 000 per annum, with experienced professionals earning upwards of R1 million to R2 million or more, depending on the specific role and industry.
Common skills required for IT/Computer roles in Eastern Cape often include proficiency in programming languages such as Java, Python, or C++, as well as experience with software development methodologies like Agile or Scrum. Additionally, strong understanding of data structures, algorithms, and software engineering principles are typically expected. Other essential skills may include proficiency in operating systems such as Windows or Linux, experience with cloud computing platforms like AWS or Azure, and knowledge of cybersecurity principles.
The Eastern Cape is also home to various industries that commonly employ IT/Computer professionals, including the technology industry, financial services sector, manufacturing sector, and healthcare industry. These sectors often require specialized skills and expertise in areas such as software development, data analytics, IT project management, and cybersecurity.
Career progression for IT/Computer professionals in Eastern Cape can vary widely depending on individual goals and aspirations. Typically, entry-level positions may lead to opportunities in mid-level roles, such as senior software engineer or technical lead, before advancing to leadership positions like team manager or director of technology. Opportunities for career development may include specialising in a specific area, pursuing advanced qualifications like a master’s degree, or taking on mentorship or coaching roles within the organisation.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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