Job Description
About the Role
We are seeking an experienced IT Support Engineer to join our team at the Ultra Luxury Hotel in Sea Point, South Africa. As a key member of our operations team, you will be responsible for ensuring the smooth operation of all information technology systems and infrastructure, while providing exceptional support to our guests and staff.
Key Responsibilities
- Provide first and second-line technical support to all departments and staff.
- Install, configure, and maintain hardware including PCs, printers, servers, and network equipment.
- Manage and monitor the hotel’s network infrastructure, including Wi-Fi, LAN, and VLAN environments.
- Support and maintain the Property Management System (PMS), POS systems, and all hotel-specific software.
- Perform regular system backups, updates, and security patching.
- Manage user accounts, access controls, and Active Directory/domain administration.
- Liaise with software vendors and third-party IT service providers.
- Maintain an IT asset register and ensure all equipment is properly documented.
- Ensure cybersecurity best practices are followed, including firewall management and staff awareness.
- Support audio-visual equipment in meeting rooms, event spaces, and public areas.
- Respond to IT-related guest requests (e.g., connectivity issues) with urgency and professionalism.
- Maintain IT documentation, user manuals, and standard operating procedures.
Requirements
- National Diploma or Degree in Information Technology or Computer Science.
- Microsoft Certified (MCP, MCSA, or equivalent).
- Minimum 23 years IT support experience; hotel or hospitality environment preferred.
- Experience with Opera PMS or equivalent hotel systems advantageous.
- Networking certifications (CompTIA Network+, CCNA) advantageous.
Qualifications
- Formal education/certifications not specified in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in South Africa
In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.
When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.
Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.
Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.
Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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