Durban: ICT Infrastructure & Service Delivery Manager posted by Durpro Workforce Solutions

About the Role

Our client, a leader in the Financial Services industry, is seeking an experienced ICT Infrastructure & Service Delivery Manager to join their team based in Durban. The successful candidate will be responsible for ensuring the efficient delivery of IT services and infrastructure to support the organization’s operations.

Key Responsibilities

• Develop a conceptual framework of current and future interventions necessary to achieve acceptable levels and service delivery standards.
• Develop, evaluate, and review risk-related policies associated with access levels, confidentiality, and disaster recovery.
• Develop and implement short and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.
• Scoping business requirements, conducting research, engaging with providers, tabling comparatives, and making recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development.
• Interpret and analyse audit findings to determine the levels of interventions required to improve procedural applications.
• Ensure that subordinate has agreed KPIs that are aligned to the ICT strategic objectives and ICT operational plan.
• Measure performance of areas against their focussed business plans.
• Manage all service providers/suppliers monitoring performance against all ICT SLAs and outsourcing agreements.
• Setting up and managing project plans to meet strategic and KPI objectives.
• Report on all supplier activities and performance and maintain a register of these and report on progress against supplier reports on action taken plans to remedy any deviations from SLAs/deliverables.
• Direct management of all processes, systems, and hardware that facilitate business continuity, including disaster recovery as well on-site and off-site data storage and recovery plans.
• Ensure all ICT assets are accounted for, leading physical and virtual inventorying exercises.

Requirements

• Matric/Grade 12
• Tertiary qualification at NQF Level 7 with Business Administration and ICT as majors.
• ITIL, MCSA, Exchange (On-premise infrastructure), Azure administration, Microsoft SQL DBA, VMware, Veeam

Qualifications

(No qualifications mentioned in the original job description)

Salary & Benefits

(No salary or benefits information mentioned in the original job description)