Job Description
About the Role
The Technical Application Specialist – IVD Products role is a critical position that requires a strong technical background and excellent customer service skills. The ideal candidate will be responsible for supporting customers with various issues related to our IVD products, driving sales growth, and ensuring regulatory compliance.
Key Responsibilities
- Supporting customers with analyser, application, operator, and reagent issues
- Working closely with the sales team to drive sales growth
- Growing product adoption and support installations
- Training customers and field staff
- Maintaining accurate documentation/reporting
- Improving customer satisfaction
- Ensuring regulatory and quality compliance
- Participating in events to promote the company as required
- Collaborating with FSEs for successful installation procedures
- Investigating systemic problems, identifying causes, and developing solutions
- Developing training materials using information from suppliers
- Managing resources and technology enhancements for superior customer support training programs
- Providing monthly reports to the Technical Application Manager
- Implementing and maintaining Quality System effectiveness
Requirements
- BSC degree or National Diploma in Biomedical Technology or Degree
- Previous experience working in a laboratory environment as a Technician, Technologist, or Scientist
- Experience dealing with customers is essential
- Proficiency in LIS system and computer literacy with MS Office
- Understanding of scientific/medical terminology
- Previous experience as a TAS in a diagnostic equipment environment is preferred
Qualifications
- Formal education/certifications (Bachelor’s, LLB, Matric, etc.) not specified
Salary & Benefits
Salary package, including benefits, is highly negotiable depending on experience gained.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Scientific / QA Jobs in Gauteng
In Gauteng, the demand for scientific and QA (Quality Assurance) professionals is on the rise due to the growing need for innovative solutions in various industries. Typically, these roles are sought after by organisations seeking to improve product quality, ensure compliance with regulatory requirements, and enhance their overall competitiveness. Generally, job seekers in this field can expect a strong job market with a range of opportunities across different sectors.
When it comes to salary expectations, it’s common for scientific and QA professionals in Gauteng to earn salaries within the range of R600 000 to R1 200 000 per annum, depending on factors such as level of experience, company size, and industry sector. However, please note that actual salaries may vary widely based on individual circumstances, and these figures should be used only as a rough guide.
Common skills required for scientific and QA roles in Gauteng include technical expertise in fields such as chemistry, biology, physics, or mathematics; analytical and problem-solving skills; attention to detail; excellent communication and project management skills. Additionally, proficiency in software tools such as SQL, Python, or R is often advantageous. Many organisations also value candidates with experience working with industry-specific regulations, such as those in the pharmaceutical or automotive sectors.
Scientific and QA professionals can be found across various industries, including technology, financial services, manufacturing, and healthcare. In the technology industry, for example, these roles are often crucial to ensuring that software applications meet quality standards and comply with regulatory requirements. Similarly, in the financial services sector, scientific and QA professionals play a vital role in testing and validating banking systems.
For those seeking career development opportunities, scientific and QA roles can provide a solid foundation for advancement into senior technical positions or leadership roles. Many organisations also offer training and professional development programs to help employees enhance their skills and expertise. With experience and a strong track record of performance, it’s common for scientific and QA professionals in Gauteng to move into management or technical lead roles, where they can oversee teams and drive innovation initiatives.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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