Job Description
About the Role
The Internal IT Manager is responsible for overseeing the organization’s internal IT infrastructure, systems, security, support operations, cloud platforms, and end-user technology services. This role ensures the stability, security, scalability, and operational efficiency of all internal technology environments while aligning IT services with business objectives.
Key Responsibilities
- Manage and maintain all internal IT infrastructure, including: Servers Virtualization platforms Networking Storage Cloud platforms Microsoft 365 environments Identity and access management Ensure high availability and reliability of business-critical systems. Oversee backup, disaster recovery, and business continuity processes. Manage datacentre, cloud, and hybrid infrastructure environments.
- Oversee cybersecurity strategy and operational implementation. Ensure systems comply with security standards, policies, and best practices. Manage: Endpoint security Firewalls MFA Identity governance Vulnerability management SIEM/SOC integrations Coordinate incident response and remediation activities. Conduct regular risk assessments and security audits.
- Oversee administration and governance of: Microsoft 365 Entra ID Exchange Online Teams SharePoint OneDrive Intune Purview Drive tenant optimization, governance, and lifecycle management. Ensure proper permissions, group structures, and compliance controls.
- Lead the internal IT support and infrastructure teams. Manage service desk operations and escalation processes. Establish and monitor SLAs and KPIs. Ensure efficient incident, problem, and change management practices. Improve operational maturity and automation across IT functions.
- Manage cloud infrastructure and hosting environments including: VMware Hyper-V Kubernetes platforms Hybrid cloud environments Oversee cloud cost optimization and resource governance. Evaluate and implement modern infrastructure technologies.
- Manage relationships with: Vendors MSPs Security providers Software providers Lead IT projects including: Migrations Infrastructure upgrades Security initiatives Platform modernization Ensure projects are delivered on time and within budget.
- Develop and execute the internal IT strategy aligned to business goals. Mentor and develop IT staff and technical leads. Assist executive leadership with technology planning and budgeting. Identify opportunities for innovation, automation, and operational efficiency. Participate in executive and operational planning discussions.
Requirements
- Strong experience with Microsoft 365 administration Entra ID / Active Directory Networking and firewalls VMware and/or Hyper-V Windows Server environments Cloud infrastructure (Azure preferred) Endpoint management Cybersecurity operations Experience with Kubernetes, container platforms, or modern infrastructure orchestration is advantageous.
- Strong understanding of: Zero Trust principles IAM Security operations Backup and DR strategies
- Leadership Experience Experience managing IT operations or infrastructure teams. Ability to lead both strategic and operational initiatives. Strong stakeholder and communication skills. Experience managing projects and vendors.
Salary & Benefits
Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in eThekwini
In the eThekwini metropolitan area, the IT and computing industry is experiencing steady growth, driven by the city’s strong economy and increasing demand for digital solutions. This trend is often reflected in job listings, with a wide range of positions available across various sectors. As a result, individuals with expertise in this field are well-positioned to capitalize on opportunities.
The salary range for IT and computing professionals in eThekwini can vary widely, depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may command salaries ranging from R400 000 to R600 000 per annum, while senior roles can exceed R1 million or more. However, these figures are only a rough guide, and actual salaries can differ significantly depending on individual circumstances.
Common skills for IT and computing professionals include proficiency in programming languages such as Java, Python, or C++, as well as experience with software development methodologies like Agile. Additionally, many roles require strong analytical and problem-solving skills, as well as the ability to communicate technical concepts effectively. Other important skills may include expertise in cloud computing, data analytics, or cybersecurity.
The IT and computing industry is often found in various sectors, including financial services, technology, manufacturing, and healthcare. These industries frequently post job openings for software developers, IT project managers, and other specialized roles. While these opportunities can be found across a range of companies, some well-known multinationals like Google and Microsoft also have a presence in eThekwini.
For those looking to advance their careers, there are many development opportunities available within the industry. Common career progression paths include moving from a junior developer role to a senior software engineer, or transitioning into a leadership position as an IT manager or director. Additionally, certifications like CompTIA A+ or ITIL Foundation can provide valuable skills and enhance employability. By developing these skills and staying up-to-date with industry trends, individuals in the eThekwini IT sector can build successful careers and capitalize on opportunities for growth and advancement.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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