Johannesburg: Predictive Dialer Specialist posted by Isilumko Staffing

April 14, 2026 Jobs in Central Johannesburg

Job Description

About the Role

Isilumko Staffing is seeking a skilled Predictive Dialer Specialist to join our team in Johannesburg. As a hands-on expert, you will be responsible for configuring and managing dialler systems across multiple departments within a banking environment, including fraud, collections, and customer engagement. This hybrid role requires a strong balance of technical dialler expertise, campaign optimisation, and team coordination.

Key Responsibilities

Configure, manage, and optimise predictive dialler campaigns across multiple business units (fraud, collections, customer service, etc.)
Oversee and coordinate dialler activity across multiple teams and stakeholders
Ensure consistent call flow, system availability, and optimal agent utilisation
Monitor and analyse campaign performance (e.g. connect rates, abandonment rates, AHT, conversion rates)
Adjust dialling strategies (pacing, retries, call windows, segmentation) to improve performance
Act as the bridge between technical systems and operations teams
Troubleshoot dialler, telephony, and campaign-related issues in real time
Work closely with Operations, IT, Compliance, and Data teams
Ensure adherence to banking regulations, POPIA, and internal data security policies
Produce and present performance reports and insights to stakeholders
Maintain audit readiness for dialler configurations, call recordings, and campaign activity

Requirements

35+ years experience in a dialler-focused role within a contact centre environment
Proven experience managing multiple campaigns and/or supporting multiple operational teams
Hands-on experience with predictive dialler platforms such as Avaya, Genesys, NICE, or similar
Strong understanding of contact centre operations and campaign management
Demonstrated ability to balance technical execution with operational oversight
Solid analytical skills with the ability to interpret performance data and optimise campaigns
Experience in banking or financial services environments
Knowledge of compliance and data security requirements (e.g. POPIA)
Strong problem-solving and communication skills
Exposure to CRM integrations and reporting tools

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Qualifications

Formal education/certifications not specified

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Banking Jobs in Gauteng

The banking industry in Gauteng, South Africa is a dynamic and growing sector, with a strong demand for skilled professionals. Typically, job seekers in this field can expect to find opportunities across various sectors, including financial services, technology, and manufacturing. Generally, the industry outlook remains positive, with a common expectation of steady growth and expansion.

When it comes to salary expectations, banking positions in Gauteng typically fall within broad ranges, often influenced by factors such as experience, company size, and industry sector. For instance, entry-level positions may start around R400 000 per annum, while senior roles can exceed R800 000. However, please note that these figures are approximate and can vary significantly depending on individual circumstances.

Common skills required for banking roles in Gauteng include proficiency in financial software, strong analytical and problem-solving abilities, excellent communication and interpersonal skills, and a solid understanding of regulatory requirements. Other essential skills often include technical expertise in areas such as accounting, risk management, or compliance. Additionally, many employers place a high value on emotional intelligence, creativity, and adaptability.

The banking industry is commonly found in sectors such as financial services, technology, manufacturing, and corporate finance. Financial services companies, for example, are often major players in the industry, while technology firms may require banking professionals with technical expertise. Manufacturing sector banks also exist, catering to the needs of specific industries.

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Career development opportunities abound in the banking industry, with many positions offering clear career progression paths. Typically, entry-level roles can lead to senior management positions or specialized fields such as risk management or compliance. Opportunities for professional development, training, and mentorship are often available within organizations, allowing professionals to build expertise and advance their careers.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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