Knysna: Service Advisor, Knysna

About the Role

Our client, a reputable automotive dealership in Knysna, is seeking a professional and customer-focused Service Advisor to join their dynamic team. This is an exciting opportunity for an individual with excellent communication, administrative, and customer service skills who thrives in a fast-paced dealership environment.

Key Responsibilities

• Serve as the primary point of contact between customers and the workshop
• Greet customers professionally and accurately assess their service and repair requirements
• Schedule service appointments and manage the daily workshop booking calendar
• Open, update, and close job cards in accordance with dealership and manufacturer standards
• Prepare and explain service estimates, quotations, and invoices to customers
• Liaise with Technicians to obtain accurate diagnostic information and repair updates
• Keep customers informed throughout the service and repair process
• Obtain customer approval for additional work identified during vehicle inspections
• Coordinate the timely completion and delivery of customer vehicles
• Ensure all repairs and services are completed according to manufacturer specifications and dealership procedures
• Process warranty claims and related documentation in accordance with manufacturer requirements
• Follow up with customers after service completion to ensure satisfaction and address any concerns
• Manage customer queries, complaints, and concerns professionally and efficiently
• Promote and recommend additional services, maintenance, and repair work where appropriate
• Maintain accurate customer, vehicle, and service records within the Dealer Management System (DMS)
• Collaborate with the workshop, parts department, and management team to ensure efficient workflow
• Monitor work-in-progress and ensure jobs are completed within agreed timelines
• Ensure compliance with dealership policies, manufacturer standards, and customer service expectations

Requirements

• Matric
• Relevant qualification in Customer Service, Business Administration, Sales, or Automotive Studies (advantageous)
• Minimum of 3 years’ experience in a Service Advisor or similar role
• Previous Service Advisor experience within a franchised dealership environment
• Knowledge of automotive service, maintenance, and warranty processes will be advantageous

Qualifications

• Formal education/certifications not specified

Salary & Benefits

• R13 000 – R15 000 Basic Commission
• Work hours Monday – Friday: 08h00 – 17h00 Saturday: 09h00 – 13h00