Lephalale: Front Office Manager posted by Bright Placements (PTY) Ltd

• Diploma or Bachelor’s Degree in Hospitality Management, Hotel Management, Tourism Management, or a related field.
• Additional qualifications in Customer Service or Business Management are advantageous.

Experience

• Minimum of 3–5 years’ experience in a Front Office or Guest Services role within a hotel, lodge, or resort.
• At least 2 years’ experience in a supervisory or management position.
• Experience using Property Management Systems (PMS) such as Opera, Protel, Semper, or similar.
• Previous experience in luxury hospitality or a four- or five-star establishment is advantageous.

Knowledge

• Front Office operations and hospitality best practices.
• Reservation systems and room inventory management.
• Guest relations and complaint resolution.
• Revenue management principles.
• Cash handling and financial reconciliation.
• Hotel operational procedures and standards.
• Health, safety, and security regulations.
• Labour legislation and staff management principles.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent customer service and guest relations abilities.
• Outstanding communication and interpersonal skills.
• Strong organisational and time management skills.
• Excellent problem-solving and decision-making abilities.
• Ability to multitask in a fast-paced environment.
• Financial awareness and budget management skills.
• High attention to detail and accuracy.
• Computer literacy, including Microsoft Office and Property Management Systems (PMS).
• Ability to analyse reports and implement operational improvements.

Personal Attributes

• Professional, confident, and approachable.
• Passionate about delivering exceptional guest experiences.
• Strong leadership presence with the ability to motivate teams.
• Well-presented and highly organised.
• Calm and composed under pressure.
• Honest, reliable, and accountable.
• Flexible and adaptable to operational demands.
• Positive attitude with a commitment to continuous improvement.

Additional Requirements

• Willingness to work shifts, weekends, evenings, and public holidays.
• Valid driver’s licence is advantageous.
• Ability to stand and move throughout the property for extended periods.
• No criminal record.
• Eligible to work in the country of employment