Job Description
About the Role
As a Guest Liaison & Relations Manager at our lodge, you will be responsible for ensuring an exceptional guest experience. You will be the primary point of contact for guests during their stay and will coordinate with all departments to deliver seamless service. Your warm and personalized approach will make guests feel welcome and valued.
Key Responsibilities
- Welcome Guests on arrival and conduct lodge and safety briefings
- Ensure a warm, personalized check in and act as primary point of contact during guest stays
- Anticipate needs, resolve issues quickly, and handle complaints with discretion and professionalism
- Coordinate with all departments to ensure seamless service delivery
- Host and engage with guests at meals and around the lodge where appropriate
- Conduct check-outs in a personalized manner
- Handle any emergencies that arise during guest stay
- Maintain accurate guest records, bookings, and dietary/medical requirements in PMS system
- Prepare daily activity sheets, menus, and guest profiles for staff meetings
- Handle invoicing, bill settlements, and basic cash-up procedures
- Liaise with suppliers and service providers for lodge needs as directed
- Assist with marketing content where possible
- Assist with weekly stock take and stock control
- Ensure compliance with lodge SOPs, health and safety, and POPIA guest data protocols
Requirements
- Minimum 3 years solid, hands-on experience in a 4 / 5* lodge, safari camp or boutique lodge experience
- Proven track record in guest relations, front office, or reservations roles in a high-end or owner-run property
- Friendly, personable, presentable, ability to stand or walk for extended periods
- Exceptional written and verbal command
- Ability to adapt tone for international guests
- Strong interpersonal skills and emotional intelligence
- Comfortable engaging with guests from diverse backgrounds
- Calm under pressure and solution-oriented when problems arise
Qualifications
- Formal education/certifications (Bachelor’s, LLB, Matric, etc.) not specified in original description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in ZA
The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.
When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.
Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.
The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.
Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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