Job Description
About the Role
The Aftersales & Workshop Manager will be responsible for overseeing and coordinating daily workshop activities to ensure efficient workflow and productivity, while driving customer satisfaction and service excellence within the aftersales team.
Key Responsibilities
- Oversee and coordinate daily workshop activities to ensure efficient workflow and productivity
- Lead daily operational meetings and provide updates on client matters, warranty claims, stock levels, and departmental performance
- Ensure workshop booking systems and operational processes are consistently followed
- Review and approve job cards to ensure accuracy and completeness
- Drive Service Centre performance, including parts and accessory sales
- Monitor and optimise workshop productivity and efficiency
- Lead daily team engagements, resolve operational challenges, and support achievement of departmental targets
- Approve major repair quotations and ensure accurate costing
- Monitor stock levels, parts usage, and outstanding accounts
- Oversee all administrative functions within the Service Centre to ensure accuracy and compliance
- Manage warranty processes, including submissions, tracking, and adherence to manufacturer requirements
- Ensure accurate record-keeping and timely reporting across all operational areas
Requirements
- Proven experience in an aftersales or workshop management role within the motor industry
- Strong leadership and people management skills
- Solid understanding of workshop operations, systems, and performance metrics
- Experience with warranty administration processes
- Strong administrative and organisational capability
- Customer-focused with a commitment to service excellence
Qualifications
- Formal education/certifications not specified
Salary & Benefits
- Salary range not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in Overberg
Overberg, situated in the Western Cape province of South Africa, is home to a diverse range of industries, including manufacturing, agriculture, and tourism. The local job market for administrative, clerical, and secretarial roles is generally stable, with opportunities available across various sectors. However, it’s worth noting that the industry landscape can be competitive, and job seekers may need to adapt their skills and experience to stay competitive.
Typically, salaries for adminstration, clerical, and secretarial roles in Overberg fall within a broad range of R150 000 to R250 000 per annum, depending on factors such as experience, company size, and industry sector. It’s essential to note that these figures are general estimates and may vary significantly based on individual circumstances. For instance, experienced professionals working for larger companies or in specialized fields like IT may earn higher salaries.
Common skills required for administrative, clerical, and secretarial roles include proficiency in Microsoft Office applications, excellent communication and interpersonal skills, attention to detail, organisational abilities, and a basic understanding of data management principles. Other valuable skills often sought after include technical skills like Google Suite or other productivity software, as well as language proficiency.
The Overberg region is home to various industries that commonly employ administrative, clerical, and secretarial staff, including the financial services sector, technology industry, manufacturing sector, and tourism industry. These sectors require professionals who can provide efficient support, manage day-to-day operations, and maintain accurate records.
For those looking to develop their careers in this field, opportunities exist for career progression through roles such as team leader or supervisor. With experience, individuals may also consider taking on additional responsibilities, pursuing further education or training, or transitioning into related fields like human resources or project management.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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