Cape Town Region: Executive Housekeeper – Luxury Hotel – Cape Town | Lb posted by Kendrick Recruitment

About the Role

Kendrick Recruitment is seeking an experienced Executive Housekeeper for a luxury hotel in Cape Town. The successful candidate will oversee all housekeeping operations, lead the team, and ensure exceptional five-star standards of cleanliness, presentation, and guest service.

Key Responsibilities

• Maintain exceptional cleanliness and presentation standards
• Achieve and sustain guest satisfaction scores of 90%
• Deliver personalised, detail-oriented service in line with brand standards
• Ensure 100% room readiness aligned with check-in times
• Maintain efficient turnaround times without compromising quality
• Coordinate with Front Office and Maintenance for arrivals and departures
• Implement and monitor daily cleaning schedules
• Lead, train, and motivate the housekeeping team
• Conduct regular training and ensure SOP adherence
• Manage staff rosters and performance reviews
• Address performance issues promptly and professionally
• Conduct daily room and public area inspections
• Ensure compliance with health, safety, and hygiene standards
• Maintain SOPs, checklists, and brand standards
• Drive continuous improvement through audits
• Manage linen, amenities, and cleaning supplies
• Maintain stock levels and minimise wastage
• Control departmental expenses within budget
• Oversee laundry operations and linen management
• Report and track maintenance issues
• Conduct regular condition checks of rooms and assets
• Ensure all areas are maintained to high standards
• Protect hotel assets through correct usage and training
• Implement eco-friendly cleaning practices
• Monitor water, energy, and chemical usage
• Promote sustainability initiatives such as linen reuse programs
• Maintain accurate records, logs, and reports
• Communicate effectively across departments
• Prepare weekly and monthly reports
• Assist with budgeting and forecasting

Requirements

• Computer literacy
• Hospitality qualification (Degree/Diploma advantageous)
• Minimum 8–10 years’ experience, with at least 2–3 years in a similar role within a five-star property
• Experience with OPERA Cloud
• Strong operational and technical housekeeping knowledge

Qualifications

No formal education or certifications are mentioned in the original job description.

Salary & Benefits

The salary range for this position is R35 000 – R37 000 per annum.