Job Description
New Business Admin
- Job Role:
- The New Business Outbound Consultant will be responsible for investigating, troubleshooting and resolving all queries related to Account Origination journey for New Bank client, including Bin migration clients.
- Areas of responsibility may include but not limited to (product and systems will be trained here):
- Investigate, troubleshoot why clients are stuck in the Account Origination journey
- Provide feedback and insights on Account Origination journey blockers
- Provides exceptional client on-boarding experience – personalized, warm and effective through our multiple channels e.g. calls, web, chat, video, etc.
- Supports the new accounts application process and ensure accuracy/completeness of activations, when required
- Educates our clients about their accounts/products
- Identifies up-sell opportunities (understand the client’s needs/provide solutions) if required
- Actions Know Your Customer (KYC) principles.
- Achieves specified production targets and turn-around-times
- Personal Attributes and Skills
- Solutions oriented with an optimistic can-do attitude
- Engaging and confident
- High empathy with good listening skills
- Always willing to learn
- Ability to consistently maintain a high performance
- Passionate and obsessed with delivering a superb client experience, through any of our channels, leaving our clients feel that they are best clients in the world
- Strong communication skills (clear, on-time, concise) to our clients and internally to required stakeholders
- Treat all stakeholders with respect, believe in teamwork and be open and receptive to the opinions of others
- Verbal and written communication skills (proficient in English)
- Ability to handle multiple tasks simultaneously – strong administration skills
- Education and Experience
- Grade 12
- Bachelor of Commerce Degree
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Banking Jobs in Gauteng
The banking industry in Gauteng, South Africa is a dynamic and growing sector, with a strong demand for skilled professionals. Typically, job seekers in this field can expect to find opportunities across various sectors, including financial services, technology, and manufacturing. Generally, the industry outlook remains positive, with a common expectation of steady growth and expansion.
When it comes to salary expectations, banking positions in Gauteng typically fall within broad ranges, often influenced by factors such as experience, company size, and industry sector. For instance, entry-level positions may start around R400 000 per annum, while senior roles can exceed R800 000. However, please note that these figures are approximate and can vary significantly depending on individual circumstances.
Common skills required for banking roles in Gauteng include proficiency in financial software, strong analytical and problem-solving abilities, excellent communication and interpersonal skills, and a solid understanding of regulatory requirements. Other essential skills often include technical expertise in areas such as accounting, risk management, or compliance. Additionally, many employers place a high value on emotional intelligence, creativity, and adaptability.
The banking industry is commonly found in sectors such as financial services, technology, manufacturing, and corporate finance. Financial services companies, for example, are often major players in the industry, while technology firms may require banking professionals with technical expertise. Manufacturing sector banks also exist, catering to the needs of specific industries.
Career development opportunities abound in the banking industry, with many positions offering clear career progression paths. Typically, entry-level roles can lead to senior management positions or specialized fields such as risk management or compliance. Opportunities for professional development, training, and mentorship are often available within organizations, allowing professionals to build expertise and advance their careers.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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